Terms & Conditions
Welcome to www.ramsign.eu
By accessing this website you agree to the Terms and Conditions listed below. If you do not agree to be bound by these Terms and Conditions you may not use or access this website. The www.ramsign.eu website is provided solely for your personal use. You may not use this website for any commercial purpose.
This website’s policies are designed with the customer in mind to ensure that the online shopping experience with Ramsign will be secure, prompt, efficient and hassle-free.
Ramsign offers genuine porcelain enamel signs that are carefully crafted by hand using an authentic hand stenciling technique. Minor imperfections are normal and must be expected. In addition to the sign, every purchase includes a proof, a mounting kit (including Ramsign certified solid brass screws), a 60 day money back guarantee and a lifetime warranty.
The prices for the products listed on this site are in US dollars excluding tax, duty and delivery charges (unless free shipping is offered). We endeavor to ensure that all prices and product specifications listed on this site are correct. Ramsign cannot be held responsible for type errors or price changes, and reserves the right to amend or rectify any errors in pricing or product specification within 24 hours of being notified of it or after an order has been processed.
All goods must be paid prior to dispatch. Ramsign accepts PayPal and major credit/debit cards including American Express, Discovery, MasterCard, Maestro, Visa, and Visa Electron. In the case that full payment is not received at the time of the order, the customer will receive a payment request from Ramsign shortly after the order has been placed. Payment must be settled promptly here after in order to avoid delay in the delivery.
Import Tax and Duty for Customers outside EU
When ordering from the United States (and other countries outside the EU) the customer may need to pay import tax and/or duty at the time of delivery according to the local tax regulations. In most cases the forwarder (postal service or courier service) will invoice the customer for the local tax and duty together with a disbursement fee for the customs clearance service. The forwarder may ask for upfront cash payment of the tax and duty. In the case of a return, the customer is (in most cases) eligible for a refund of any tax and duty paid. It´s up to the customer to claim any tax and duty back from the tax authorities after the return. For detailed information please consult your local tax authority.
Tax and Duty Refund for Customers outside EU
Ramsign offers to reimburse the customer any paid tax and duty in the event that the value of the purchase exceeds the local threshold for taxable goods and tax or duty is levied as a result. To receive a tax refund the customer must notify Ramsign via e-mail at email@example.com within 14 days after the tax payment has been made and must attach a copy of the tax receipt.
Order Confirmation and Proof
Upon the receipt of the order, we will send an order confirmation containing information about the product and price via e-mail within 2 business days. When the order includes a personalized (non-stocked) sign, the order confirmation will include a proof. Unless otherwise advised, Ramsign will proceed with the completion of the order. In the case that the customer wishes any changes to be made to the proof, the customer must contact us within a few days in order to ensure a timely completion of the order.
Dispatch time for in-stock products
In-stock products (house numbers) are normally shipped the same working day, subject to work load.
Dispatch time for personalized (non-stocked) products
Ramsign offers standard production and rush production. With standard production the product will ship within 3 weeks, subject to work load. With rush production the product will ship within 3 working days. The charge for rush production is equivalent to 50% of the product value. Rush production will start immediately when the fee has been paid. The customer is eligible for a refund of the rush fee if the product is not shipped within the expected 3 working days.
Once payment has been received, the order will be shipped immediately after the products have been carefully inspected and packed in a rigid card board sleeve, along with a Ramsign certified mounting kit (solid brass screws) and mounting instructions. Unless expedited shipping has been selected, the goods are sent by the postal system and delivered by the local postal delivery service. If you have ordered several items, they are normally shipped together. If you are ordering goods with different delivery times, then please note the latest acceptable delivery time. As goods are shipped directly from our factories and warehouses in different regions of Europe, partial deliveries do occur. If Ramsign is not able to supply the products or a significant delay in making the delivery is likely (e.g. because of heavy work load or the product is out of stock), we will notify the customer as soon as reasonably possible after we become aware of any potential issues. Should an unexpected problem arise, the customer may cancel the order (or any part of it) and is eligible to receive a refund (including the applicable delivery charges) related to those products that will not be delivered (if any). Ramsign will not otherwise be liable to the customer for the damages, costs or expenses of any kind, suffered or incurred by the customer due to the order not being fulfilled or the products not being delivered within the anticipated delivery time.
Standard Delivery Details
For delivery to North America, Ramsign offers standard shipping for $14.83. The delivery time is 1-2 weeks. The timeframe is subject to local conditions and is an estimate only. Details for delivery to other regions can be found at our DELIVERY page.
Expedited Delivery Details
For delivery to North America, Ramsign offers expedited shipping for $151.34. The delivery time is 1-2 working days. The timeframe is subject to local conditions and is an estimate only. The shipping time and charges for deliver to other regions can be found at our DELIVERY page. With expedited shipping the goods are delivered using couriers and require a signature upon receipt so they can be tracked. Delivery can only be made to residential or business addresses - PO Boxes are not accepted for security reasons. Please ensure you have your order delivered to an address where someone is available to sign for it. If you were unavailable to sign for an item when the courier called, they will leave a card (usually found in the mailbox) at the delivery address. This card details when the delivery was attempted, a contact number, and what you need to do to have the items re-delivered. To organize re-delivery please call the number on the card.
Money Back Guarantee
You may return your product within 60 days, regardless of the reason for the return. This applies to all goods, whether they are stocked products, or products which are manufactured to order. We offer a refund or exchange on any item you are not completely happy with if you return it to us in a saleable condition within 60 days of the item being dispatched from our distribution center (excluding original freight charge). Please return the item in its original condition, unused, in its original packaging. Ramsign reserves the right to decline to issue a refund if the item is not returned in the original condition. We will refund the full amount paid, excluding shipping costs, to your account within 8 days after receipt of your product. This policy applies to all purchases made online from Ramsign.eu. For instructions on how to proceed please contact us via e-mail at firstname.lastname@example.org.
All Ramsign products (except products with white edges) are covered by a lifetime warranty. In the unlikely event that your product should fail due to faulty manufacture, you are entitled to a free replacement. This warranty is STRICTLY in place to protect the customer from loss if at any point of time a Ramsign product fails due to a manufacturing defect. The warranty is not an insurance that covers any eventuality. Examples of some cases that are covered by the lifetime warranty: Any deterioration due to fading, cracking, pealing or loss of glossiness, colors or proportions, including corrosion, on the front of the sign (not including traces of corrosion from the back or edges of the sign). Examples of some cases that are NOT covered by the lifetime warranty: Theft, rough handling and vandalism (metal deformation is considered evidence of such); faulty mounting (chipping/damage around mounting holes is considered evidence of such); and/or corrosion on the back or edges of a sign. Often a detailed photo will suffice to show the faulty product, but we may require that you return the product to us. We will, of course, refund your shipping costs in the event that we need the product to be returned. For instructions on how to proceed please contact us via e-mail at email@example.com.
Claims & Returns
We stand by the quality of our products and services and will immediately rectify the situation if you receive any faulty or damaged product. In the case that you receive an incorrect or damaged product, you are entitled to a free replacement. You must notify us via e-mail at firstname.lastname@example.org within 60 days of receipt, for instructions on how to proceed. We may require that you return the product to us, but often a photo will suffice. We will, of course, refund your shipping costs in the event that we need the product to be returned.
You agree that your access to, and use of, this site is subject to these terms and all applicable laws, and use of the site is at your own risk. This site and its contents are provided to you on "as is" basis, the site may contain errors, faults and inaccuracies and may not be complete and current. Ramsign makes no representations or warranties of any kind, express or implied as to the operation of this site or the information, content, materials or products included on this site, except as otherwise provided under applicable laws. Neither Ramsign, nor its affiliates, directors, officers, employees, agents, contractors or successors will be liable for any damages whatsoever arising out of, or in any way related to, the use of this site and any other site linked to this site. This limitation applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.
Ramsign cannot guarantee that any file or program available for download and/or execution from or via this site is free from viruses or other conditions which could damage or interfere with data, hardware or software with which it might be used. You assume all risk of use of all programs and files on this site, and you release Ramsign entirely of all responsibility for any consequences of its use.
Please ensure that any information that you provide when creating an account with us on this site is correct, complete and up-to-date and please advice us as soon as possible if any of this information changes or you become aware of any inaccuracy in the information you have provided. If you are providing information about a person other than yourself, you warrant that you are authorized by that person to provide that information. You are responsible for maintaining the confidentiality of your account and password and for preventing unauthorized access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that your password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner.
Ramsign will never disclose your email address, telephone number or any other information submitted by you as part of an order, or otherwise, to any third parties. All information stored is treated with the strictest confidentiality in mind. For your convenience we offer payment via the STRIPE and PAYPAL payment gateways. Ramsign does not process, store or disclose any of your payment information, as this information is known only to the payment gateway, in confidentiality, at the time of the transaction. The payment transaction is a closed SSL secured (encrypted) connection between you and the payment gateway directly.
Third Party Sites
This site may contain links to third party sites. Ramsign is not responsible for the condition or content of those sites as they are not under Ramsign‘s control. You access those sites and/or use the sites products and services solely at your own risk. The links are provided solely for your convenience and do not indicate, expressly or impliedly, an endorsement by Ramsign of the sites or the products or services provided on the site.
Ramsign is not responsible for the privacy practices of sites that are linked to this site via hyperlinks, banner advertising or otherwise. Please take care at all times to check whose site you are visiting.
We will not be responsible for any delay or failure to comply with our obligations under these terms of sale if the delay or failure arises from any cause which was beyond our reasonable control. This does not affect any of your statutory rights.
All Liability Excluded
To the extent permitted by law all warranties, representations and guarantees (whether express, implied or statutory) are excluded, including without limitation, suitability, fitness for purpose, accuracy or completeness of this site or the content on or accessed through it and Ramsign will not be liable for any damages, losses or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your access to or use of this site or the content on or accessed through it.
This site and its contents are subject to copyright. The copyright is owned by Ramsign Limited, or in the case of some material, a third party. You may view this site and its contents using your web browser and electronically copy and print hard copies of parts of this site solely for personal, non-commercial use. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content of this site is strictly prohibited.
This site includes registered trademarks, and other trademarks that are otherwise protected by law. Except as expressly authorized, the use or misuse of any of these trademarks is strictly prohibited.
Jurisdiction and Governing Law